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At Roger's Gardens, exceptional customer service is the cornerstone of our philosophy. We believe that every customer deserves a personalized, attentive, and responsive shopping experience. Our dedicated team strives to exceed expectations, offering expert advice, and ensuring every visit is pleasant and fulfilling. This commitment to service fosters a strong community bond and a loyal customer base, integral to our success.
A fair and accommodating return policy is a critical aspect of our customer service. It reflects our confidence in the quality of our products and our commitment to customer satisfaction. By offering a hassle-free return process, we build trust and reassure our customers that their contentment is our top priority, enhancing their overall experience with Roger's Gardens.
• Return any plant or item within 30 days, in the same condition as purchased and accompanied by a receipt to receive a full refund. No returns or exchanges on clearance or special-order items.
• Some online items have additional return policies. Please make sure to review these from the list below.
Plants & Hard Goods
2024 Kris Jenner Ornament - Komen Charity:
All Sales Are Final On This Item & Non-Refundable
In-Store Pickup Details: In-Store Pickup Will Be Available On October 22-28, 2024
Shipping Details: These Ornaments Are Being Shipped Directly From Poland. Roger's Gardens Will Ship Out Completed Orders On October 22nd, 2024. Tracking Numbers Will Be Included.
Plant Guarantee:
Roger's Gardens sets a benchmark in professionalism with its unparalleled three-year unconditional guarantee on all one-gallon and larger landscape plants, as well as all indoor foliage plants. This bold guarantee underscores our unwavering confidence in the quality and longevity of our plant offerings. It demonstrates a profound commitment to delivering only the best, thoroughly inspected and nurtured plants to our customers.
This exceptional policy not only reflects the high standards of our products but also our dedication to customer satisfaction and trust. By ensuring peace of mind for three years, Roger's Gardens reinforces its reputation as a reliable and customer-centric destination for garden enthusiasts, distinguishing itself in the industry.
Roses Return Policy:
Please make your selections carefully. Each of your items are procured specific to your order. Once your order is submitted and fulfilled, no returns, exchanges, credits or cancellations are available.
Fruit Trees Return Policy:
Please make your selections carefully. Each of your items are procured specific to your order. Once your order is submitted and fulfilled, no returns, exchanges, credits or cancellations are available.
Indoor Plants Return Policy:
Please make your selections carefully. Each of your items are procured specific to your order. Should you need to request a refund, simply call our fulfillment department at 949.640.5800 x403
Fountains Return Policy:
Please make your selections carefully. Each of your items are manufactured, procured and shipped specific to your order. Once your order is submitted and manufactured, no returns, exchanges, credits or cancellations are available.
Christmas Trees Return Policy:
All Online Orders Are Final. No Returns, Exchanges, Credits or Cancellations Are Available.
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